1. GENERAL SCOPE AND NOTIFICATION PERIOD

We strive to ensure your order arrives in optimal condition. If there are any issues with the item(s) received, you must contact us within thirty (30) calendar days of delivery.

Note: Bonobo Toys Co. does not offer item-for-item exchanges for customer preference. We only process replacement claims resulting from manufacturing defects or fulfillment errors.

2. DAMAGED OR INCORRECT ITEMS

To initiate a claim for damaged or incorrect merchandise, the buyer must provide clear photographic evidence showing the condition of the item and its packaging via email to support@bonobotoys.com.

3. POLICY LIMITATIONS AND EXCLUSIONS

By purchasing collectible items from our platforms, the buyer acknowledges and accepts the following limitations:

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  Manufacturing Variations: Minor variations inherent to the production process—including, but not limited to, slight paint imperfections, figure positioning, or sticker placement—do not constitute defects and are not eligible for replacement.
  
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  Packaging Condition: Packaging is specifically engineered to protect the enclosed collectible. Minor blemishes, scuffs, or indentation on exterior boxes occurring during manufacturing or transit will not be classified as product damage.
  
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  Blind/Mystery Boxes and Chase Variants: All blind-packaged items and chase variants are distributed entirely at random. In the event a replacement is approved for a mystery or variant product, the Company cannot guarantee that you will receive the same specific variant as originally delivered.
  

4. APPAREL

We do not offer size exchanges or replacement shipments for apparel or garments that were fulfilled in accordance with the size selected in the confirmed order.

5. REFUSED OR UNDELIVERABLE PACKAGES

Shipments returned to our facilities due to customer error (e.g., incorrect address submission) or refused delivery are subject to a restocking fee of up to 20% of the item purchase price. Customers must contact the designated carrier directly to arrange alternate delivery options. Bonobo Toys Co. shall not be held liable for additional freight costs arising from address modifications or delivery upgrades.

6. REPLACEMENTS FOR SOLD-OUT OR UNAVAILABLE ITEMS

The Company cannot guarantee replacement availability for items that are sold out, limited edition, or discontinued. In such events, a refund may be issued for the purchase price. All replacements and refunds remain subject to the sole review and approval of Bonobo Toys Co.